How long will it take to receive my order?

We offer two shipping options to fit your needs: Expedited Shipping: 7–12 business days Standard Shipping: 10–45 business days Delivery times begin once your order has shipped and may vary depending on your location.

I ordered more than one item. Will they arrive together?

We always try to deliver all your items in one shipment. However, because different products may ship from different warehouses or require different shipping methods, your order may arrive in separate packages.

Can I change my delivery address after my order has shipped?

Unfortunately, we cannot change the shipping address once your order is on its way. Please double-check your shipping details at checkout.

What if I received the wrong item?

If your order arrives with missing, incorrect, or damaged items, we're here to help. Please follow these steps: 1. Take photos of the product(s) received (including packaging labels if possible) 2. Include your order number 3. Email us at: service@ventiontech.comWe'll get back to you assp to arrange a replacement or refund.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

If you're not completely satisfied, you can return eligible items within 30 days of delivery for a refund.

Items must be in original condition, with all accessories and packaging Returns must be purchased directly from Vention's online store For purchases from authorized retailers, please contact them directly

How to Start a Return

Contact our Customer Support team at service@ventiontech.comProvide the following info: Order number Proof of purchase Photos/video of the issue (if applicable) Your delivery address and phone numberOnce your return is received and inspected, we'll notify you and begin the refund process.

Processing time: Within 10 business days after we receive your return Refund method: Back to your original payment method (PayPal, credit card, etc.) Defective items: Full refund (including shipping) Non-defective returns: Refund excludes original shipping fees and return shipping costs

Replacements & Exchanges

We'll try to provide the same product whenever possible. If the exact item is out of stock, we may offer a similar model or equivalent — and we'll always check with you first before shipping If your item is defective, we're happy to replace it with the same product (or a similar equivalent, if the original is out of stock). We'll always confirm with you first. For exchanges (non-defective): - You're responsible for return shipping and any price difference - Contact us to arrange an exchange

Can I cancel or change my order?

To get your order to you as fast as possible, we start processing immediately. Once an order is placed, it cannot be canceled or modified. If you no longer want the item after it arrives, you can return it for a refund (see above). Return shipping costs apply unless the item is defective.

Items That Can't Be Returned

Products purchased from unauthorized retailers Items damaged due to misuse, drops, water, etc. Returns without proof of purchase

Vention products are covered against manufacturing defects in materials and workmanship during the warranty period. Warranty period varies by product. Check your product packaging or contact us to confirm. If a defect is confirmed: - We'll replace the product (same or equivalent model — we'll confirm with you first) - Replaced items become property of Vention

What You'll Need to Provide

Proof of purchase (order number, sales invoice, or dated receipt from an authorized Vention reseller) Defect description and visible proof (photos/video) if available Note: In some cases, additional proof (like transfer receipt or shipping address confirmation) may be requested.

Who Pays for Shipping?

Confirmed defect：Covered By Vention (return shipping) No defect found：Covered by Buyer Non-defect returns: Covered By Buyer International returns (outside original country): Covered by Buyer Unauthorized returns: Covered By Buyer

If you sell or transfer the product, warranty coverage ends After warranty expires, any repairs are at your cost Vention is not liable for data loss from product use Please don't send personal items to us — we can only return the product